1. Booking & Scheduling

We confirm bookings once a date and time are set. All appointments are first-come, first-served. We may reschedule in emergencies or severe weather.

2. Estimates & Pricing

Quotes are based on the details you provide. Pricing may be adjusted if the actual size, condition, or service needs differ. Add-ons (e.g., inside appliances, windows, laundry) incur extra fees.

3. Payments

Full payment is due upon service completion unless otherwise agreed. We accept cash, cards, and electronic payments. A deposit may be required for large or first-time jobs.

4. Cancellations & Rescheduling

Please provide at least 24 hours’ notice for cancellations or rescheduling. Same-day cancellations may be charged $50. No-shows are billed 50% of the service cost.

5. Access to Property

You must provide access to your property at the scheduled time. If we can’t enter, a $50 lock-out fee applies.

6. Scope of Work

We clean as per the agreed scope. We don’t handle hazardous materials, infestations, or trade-licensed work (plumbing/electrical). Heavy furniture moves must be pre-arranged.

7. Client Responsibilities

Please remove personal items, valuables, and excess clutter before we arrive. For move-outs, the property must be empty unless otherwise agreed.

8. Damages & Liability

We’re not responsible for pre-existing damage, normal wear and tear, or unsecured items. Report any issues within 24 hours of service.

9. Satisfaction Guarantee

If you’re unhappy with any area cleaned, let us know within 24 hours and we’ll re-clean at no extra charge. This excludes areas not in the original work order.

10. Privacy

Your information is kept confidential for scheduling, billing, and communication purposes. We never sell or share your data.